Meet the People: Jacob Zawoysky, Senior Customer Success Manager

Jacob Zawoysky has spent the last seven years in the senior living industry, transitioning from non-profit childhood cancer research to senior living. This career change has allowed him to continue making a meaningful impact on people’s lives. Inspired by his mother, who works in senior living, Jacob is driven by the belief that his clients deserve the same level of care and respect he’d want for his own family. As a Senior Customer Success Manager, he finds fulfillment in helping his enterprise clients see the value of WelcomeHome.

Meet Jacob:

• ​Describe yourself in 3 words: Passionate, Authentic, Sarcastic
• ​Favorite books, movies, or TV shows: Good Will Hunting. "How do you like them apples??"
• ​Interests outside of work: Spending time with friends and family, movies, sports, traveling, and discovering new places to eat.
• ​Top bucket list item: Visit Greece and see where they filmed Mamma Mia.
• ​Favorite afternoon pick-me-up: An entire pack of Saltines. "Don't knock it until you try it."
• ​One thing you can't live without: Saltines. (His cat, Jojo, is a close second.)
• ​Favorite local restaurant/store/shop: Muchacho

Q&A with Jacob:

What is your favorite part about working on the Customer Success team?

The people. Both the colleagues at the company who challenge and inspire him, and the Operators they work with who teach him something new every day. Jacob enjoys partnering with some of the most innovative and selfless people.

Could you tell us about a current project you're working on?

Jacob is currently helping to revamp the onboarding process for new Customer Success Managers. He values the opportunity to highlight the company’s values and provide new CSMs with the tools they need to be successful, making the experience rewarding.

What excites you most about working in a customer-facing role?

Having a true impact on the Operators they work with. The team is not just supporting clients, but truly partnering with them, acting as their biggest cheerleaders and advocates. They aim to make clients' jobs easier and support them in achieving their goals.

Why WelcomeHome?

Jacob appreciates the opportunity for personal and professional growth at WelcomeHome. He values working with passionate people who want the best for each other. While no job is easy, he finds the work rewarding and beneficial to his growth, especially being surrounded by people who believe in him.

Favorite quote:

"You'll have bad times, but it'll always wake you up to the good stuff you weren't paying attention to." — Good Will Hunting. (One of the 45 lines he loves from that movie.)